Why user-centric UX is so important

“User-Centric” is not a buzzword. Its really important. It should seem obvious that making your digital experience as empathetic to your user’s needs as possible will result in the greatest business goal conversions, be that sales, signups, awareness or something else…but mostly sales 😉

If you get it right you’ll leave your competitors in the dust. Of course if your competitors get it right they’ll leave you in the dust. However there are a lot digital experiences out there that still don’t take a user-centric approach, so a significant window of opportunity remains.

Naturally you should employ UX best practices to deliver this, but good UX is not to be confused with a good user-centric solution.

Good UX ensures you deliver your solution in an intuitive and simple manner, removing inconvenience and inefficiency from the experience, distilling it to it’s essence and rationalising it’s capabilities. Continue reading


The O/N Windows – Will you lead or do you follow?

 

Opportunity Necessity lifecycle chart

This chart does generalise a little, as every technology develops differently and has an inception-to-release timescale that is unique to it, however, it represents the relative position and timing of the different phases, especially the Opportunity and Necessity windows in any successful, important technology. You will notice that the Hype Cycle is both effected by and effects the O/N windows. The chart also ends deliberately prematurely and fails to show the continuing growth of the Necessity window, which, with important technologies, grows exponentially to dwarf this part of the chart.

 

For a relatively short time during the lifecycle of inception, development, alpha/beta testing and final release of a technology (software or hardware), there is a window of opportunity for us as technologists. Here I will use the example of a single technology, however, in real life an existing technology often goes into an additional window of opportunity due to the creation of another, newer, symbiotic technology coming into it’s own window of opportunity. No one technology is the solution to everything. It’s how we combine new and existing technologies to solve existing problems that creates innovation. That’s why things like Big data and Public APIs are filled with such exciting potential (but that’s another post). Continue reading